Refund & Returns Policy

Refunds and Returns Policy
Effective Date: 12 February 2025
Last Updated: 12 February 2025

1. Introduction
At BlueEyesDefender.com, we value customer satisfaction and aim to provide a hassle-free return and refund process. If you are not completely satisfied with your purchase, please review our policy below.

2. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

3. Non-Returnable Items

  • Products that have been worn, damaged, or altered.
  • Items marked as final sale or non-returnable on the product page.
  • Gift cards and promotional items.

4. Return Process
To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order details and reason for return.
  2. Receive Authorization: We will review your request and provide return instructions if eligible.
  3. Ship the Item: Package the item securely and send it to the following address:
    NFIT, 18238 Muzhanje, Zengeza, Harare
  4. Inspection & Approval: Once received, we will inspect the item and notify you of approval or rejection.

5. Refunds

  • Approved refunds will be processed within 5-10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

6. Exchanges

  • We offer exchanges for defective or damaged items only.
  • If you need a different product, please return the original item and place a new order.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

8. Contact Us
For any questions regarding returns and refunds, please contact us at:

By purchasing from BlueEyesDefender.com, you agree to this Refunds and Returns Policy. We reserve the right to modify this policy at any time, with changes posted on this page.